Support for Elgg.com networks

We're pleased to announce that we've expanded the support service for Elgg.com networks. Customers can now submit support tickets, check out the FAQ section and participate in the user support forum  - all at the click of a button.

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Elgg.com opens its doors to more users during the beta phase

I'm pleased to announce that we're expanding the number of new users who can set up an Elgg.com social network with our beta service. 

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Curverider welcomes Nivel Siete as an Elgg Partner

As discussed in previous blog posts, we're building a network of accredited partners world-wide to help meet the needs of organizations that require expert advice and support with implementing an Elgg-powered solution; whether as an internal social network to facilitate collaboration, or as a social layer that augments and enhances more traditional e-learning environments. I'm therefore pleased to announce that Nivel Siete has been appointed as our first partner.

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The new Channels feature in Elgg.com

A quick heads-up about Channels, a new feature for Elgg that provides a simple way to share or restrict content to a specific group of people.

You can set up a Channel, invite colleagues or followers in, and then hold Conversations or share content such as documents, videos, etc. with only the people in that Channel.  You can even filter your view of Conversations in order to see just the content relating to the Channel.  It's a great way of working with specific groups of people and ensuring you get to focus on the Conversations that matter to you.

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Elgg.com launches in Beta

I'm pleased to announce that we're sending out the first beta invites for the Elgg.com service this week.

We've already had thousands of organizations pre-registering for a beta invitation, so invites are being issued on a first-come-first-served basis . We're still taking registrations and will accelerate the volume of beta invitations over the Summer, pending a full launch in the Autumn.

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Elgg project wins prestigious award

Congratulations to the team at Headshift Australasia who, together with their client, the Institute of Executive Coaching (IEC), have won a Platinum Award for “Best use of Social Learning Tools” at the prestigious LearnX Asia Pacific 2010 E-learning and Training Awards.

IEC provides education around leadership development and executive coaching in the Asia-Pacific region.  Its programs offer professional coaches a mix of pre- and post- training exercises, as well as face-to-face training. IEC was looking for a way to extend client engagement at the pre- and post-training stages of their programs and encourage participation with other learners. They engaged Headshift to create a series of customised community platforms based on Elgg. 

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Social networking for organizations: Who would you trust your data with?

I read an interesting blog by Irwin Lazar about the pitfalls he’d experienced by hosting his customer community on Facebook (“Using Facebook for Your Customer Community? Think Again!”). He’d been using Facebook as a key social portal to his customer base but his account had suddenly been suspended for reasons that weren’t very clear. In particular, he was lamenting the fact that such networks have the “ability to rescind or suspend accounts without any notification, explanation, or seemingly any recourse.”

In short, he’d experienced an issue not only with customer service when trying to retrieve his account, but also with the fundamental matter of ownership and control of data and the customer relationships that are key to his business.

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New services and partnership developments at Elgg

After talking to a wide range of existing and potential Elgg users in the corporate and education spaces, it’s become very clear that there are many organizations out there who want all the features and benefits of Elgg but don’t want to have to install it and host it themselves. Taking on board these views, I’m delighted to announce that we’ll be offering a hosted solution on elgg.com from May 2010.  

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Elgg services for business, education and government

After joining the Elgg team three weeks ago, I’ve spent some time introducing myself to existing and prospective Elgg customers, finding out what they like about our ‘Enterprise’ proposition and identifying those areas where we may be able to enhance what we’re offering (or in some cases just express what we’re offering differently!)

As a result of this feedback, we’ve refined the services available on elgg.com so they better meet the requirements of customers.

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An introduction

Just a quick blog post to introduce myself.

I recently joined Elgg in a business development capacity. Having followed the project for a while, I'm excited by its potential and am looking forward to further developing the open source business opportunities that are available.

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